These Terms and Conditions ("Terms") constitute a legally binding agreement between you and RAI CONSULTING LLC, a Kentucky limited liability company ("Company," "we," "us," or "our"), governing your access to and use of the Service.
The "Service" consists of the websites, applications, software, content, and features available at:
References to "coaching," "coaching suggestions," "plans," or "AI Coaching Outputs" in these Terms apply only to the Torai Service. The Saol Sites provide AI chat, personality assessments, and related functionality only, and are not offered or marketed as coaching services.
By creating an account, accessing, or using any part of the Service, you agree to be bound by these Terms and our Privacy Policy (available at saol.ai/privacy). If you do not agree to these Terms, you may not use the Service.
We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this document and notify you via email or through a prominent notice on the Service. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.
The Service is intended for use only by individuals who are at least 18 years of age. By using the Service, you represent and warrant that you are 18 years or older. We do not knowingly collect information from or provide services to individuals under 18.
To access certain features of the Service (including my.saol.ai and torai.ai), you must create an account by providing a valid email address, a secure password, and any other information requested during registration. You agree to provide accurate, current, and complete information; maintain and promptly update your account information; keep your password confidential and not share your account with others; and notify us immediately of any unauthorized use of your account. You are solely responsible for all activity that occurs under your account.
We reserve the right to suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent or abusive conduct, or for any other reason in our sole discretion. You may close your account at any time by following the instructions in your account settings or by contacting us.
The Service consists of software that routes and displays content generated automatically by one or more third-party artificial intelligence models based on your inputs, settings, personality profile data, and other information you provide. All chat responses (on the Saol Sites) and AI Coaching Outputs (on the Torai Service) are created entirely by those AI technologies — not by human beings employed or engaged by RAI CONSULTING LLC.
RAI CONSULTING LLC does not provide human coaching, counseling, therapy, consulting, legal advice, financial advice, medical advice, or any other professional services through the Service. There are no humans reviewing, editing, approving, or curating the AI-generated outputs before they are shown to you. All content you receive is the direct result of automated AI processing.
AI-generated content may be inaccurate, incomplete, misleading, offensive, harmful, or otherwise inappropriate, and may inaccurately appear authoritative or tailored to your specific circumstances. The artificial intelligence models used by the Service can:
Any such errors, hallucinations, or issues are a function of the operation and limitations of third-party AI technologies and are not statements, acts, or omissions of RAI CONSULTING LLC.
You are solely responsible for evaluating, verifying, and deciding whether to rely on any AI-generated content before you use it, share it, or act on it. You use all outputs from the Service entirely at your own risk. You must exercise independent judgment and critical thinking, verify important information through reliable sources, consider your own unique circumstances and limitations, and consult qualified professionals (doctors, therapists, lawyers, financial advisors, etc.) before making significant decisions based on AI suggestions.
The personality assessments available through the Saol Sites (including all survey questions, scoring, persona classifications, subcategory analyses, and narrative results) are generated entirely by artificial intelligence. They are not created, reviewed, validated, or approved by licensed psychologists, therapists, counselors, industrial-organizational psychologists, or any other credentialed professionals.
The personality assessments provided through the Service are not clinically validated psychological instruments. They have not been subject to peer review, clinical trials, or validation studies. Results should not be interpreted as psychological evaluations, clinical diagnoses, or professional personality assessments of any kind.
Personality assessment results generated by the Service are not intended and must not be used as a basis for employment decisions, hiring, promotion, termination, academic admissions, housing, credit, insurance, or any other high-stakes decision-making context. Using AI-generated personality results in such contexts may violate applicable federal or state employment, civil rights, or anti-discrimination laws, and you assume all liability for any such use.
Personality assessment results are based solely on your responses to AI-generated questions at a specific point in time. Results may change if you retake the assessment. They do not represent fixed, permanent, or authoritative determinations of your personality, character, capabilities, or potential.
When personality score data is shared within a team or group on torai.ai, it is provided for the purpose of improving team collaboration, communication, and collective performance only. Score data shared in that context retains all limitations described in this Section 4.
The Service is designed to provide general information and AI-generated suggestions related to personal performance, productivity, goal-setting, team dynamics, and success strategies. It is not a substitute for professional advice or services of any kind. The Service does not provide and is not intended to provide: medical, psychological, or mental health diagnosis, treatment, therapy, or counseling; legal advice or representation; financial, investment, tax, or accounting advice; career counseling or employment advice with legal or contractual implications; or any other form of licensed or regulated professional service.
The Service is not designed or suitable for use in crisis situations, medical emergencies, or mental health emergencies. If you are experiencing a crisis, having thoughts of self-harm or suicide, or facing a medical emergency, do not rely on the Service. Instead: call 911 or your local emergency services immediately; contact the 988 Suicide & Crisis Lifeline by calling or texting 988; contact the Crisis Text Line by texting HOME to 741741; go to your nearest emergency room; or contact a licensed mental health professional.
While users may discuss emotions, stress, relationships, work challenges, and general wellbeing topics through the Service, all AI-generated responses are provided in the context of performance improvement, productivity, and success strategies — not as clinical or therapeutic interventions. Any references to mental health, mood, stress management, or similar topics are informational and self-help oriented only and do not constitute diagnosis, treatment, or therapy.
The Torai Service is designed for team-based use. When you join or participate in a team or group on torai.ai, you acknowledge and agree that:
Because content within a team or group context may be visible to other team members and administrators, you should only conduct team-related conversations, activities, and document creation within torai.ai. For personal, private, or individual interactions with the AI, use saol.ai or my.saol.ai, where your interactions are not shared with team members.
Team owners and managers are responsible for configuring appropriate visibility and access settings for their teams, communicating those settings to team members, and using access to member data only for legitimate team management and performance purposes. RAI CONSULTING LLC is not responsible for how team owners or managers configure or use team data within the permissions granted by the Service.
The Torai Service is designed to use anonymized identifiers rather than real names where technically feasible, to provide a layer of privacy protection within team contexts. However, team members may be identifiable to each other through context, assigned aliases, or administrator settings. We cannot guarantee anonymity within a team or group you have voluntarily joined.
The Service is directed solely at users located in the United States and is designed, marketed, and operated in compliance with United States federal and state laws. The Service is not intended to subject RAI CONSULTING LLC to the laws or jurisdiction of any country or territory outside the United States.
If you access or use the Service from outside the United States, you do so on your own initiative and at your own risk, and you are solely responsible for complying with any applicable local, state, or national laws in your jurisdiction. RAI CONSULTING LLC makes no representation that the Service, its content, or its features are appropriate, legal, or available for use outside the United States. We reserve the right to restrict access from certain locations at our discretion.
The AI-generated content provided through the Service is powered by one or more third-party artificial intelligence models and platforms operated by companies such as OpenAI, Anthropic, Google, xAI, or similar providers (collectively, "AI Providers"). When you use the Service, your inputs are transmitted to these AI Providers via secure API connections, processed by their models, and returned to you through the Service.
Where technically feasible, the Service transmits your inputs to AI Providers using anonymized or pseudonymized identifiers rather than your real name or personally identifiable information. However, the content of your messages and inputs may itself contain personal information that you choose to include, and we cannot anonymize content you provide.
RAI CONSULTING LLC does not own, operate, or control the AI models or underlying infrastructure provided by AI Providers. We cannot and do not guarantee the accuracy, completeness, safety, or appropriateness of AI-generated outputs; that AI Providers will maintain uninterrupted availability; that AI Provider systems are free from errors or security issues; or the internal data handling, retention, or training practices of AI Providers, except as governed by our contracts with them.
Your use of the Service may be subject to the acceptable use policies of the AI Providers whose models power the Service. We are not responsible for their acts, omissions, breaches, or changes to their policies except to the extent required by law.
The Service may integrate with or link to third-party services, websites, or applications (e.g., payment processors, analytics tools). Your use of those third-party services is governed by their own terms and policies, and we are not responsible for their content, practices, or availability.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for all content you input, upload, or submit to the Service.
You may not use the Service to:
We reserve the right, but are not obligated, to monitor use of the Service, investigate suspected violations, remove or disable access to content that violates these Terms, suspend or terminate accounts, and cooperate with law enforcement. We are not responsible for monitoring or policing user content, and we do not pre-screen content before it is generated or shared.
The Service, including its software, design, user interface, logos, trademarks, text, graphics, and other content created by us (excluding user-generated and AI-generated content), is owned by or licensed to RAI CONSULTING LLC and is protected by U.S. and international copyright, trademark, and other intellectual property laws. "Saol.ai" and "Torai.ai" are trademarks or pending trademarks of RAI CONSULTING LLC. You may not use these marks without our prior written permission.
You retain ownership of any content you input, upload, or submit to the Service ("User Content"), subject to the license you grant us below. By submitting User Content, you grant RAI CONSULTING LLC a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, process, modify, display, and transmit your User Content solely to provide, operate, maintain, and improve the Service; generate AI responses and outputs based on your inputs; comply with legal obligations; and enforce these Terms. We may use aggregated, de-identified, or anonymized data derived from User Content for analytics, research, and product development purposes.
As between you and RAI CONSULTING LLC, you own the AI-generated outputs created in response to your prompts and inputs, subject to these Terms and applicable law. However, you acknowledge that AI-generated outputs may be similar or identical to outputs generated for other users; we do not guarantee that outputs are original or free from third-party intellectual property rights; you are solely responsible for ensuring your use of outputs does not infringe third-party rights; and AI Providers may have their own policies regarding output ownership and use.
We respect the intellectual property rights of others and comply with the Digital Millennium Copyright Act (DMCA). If you believe that content available through the Service infringes your copyright, please send a written notice to info@saol.ai containing: identification of the copyrighted work claimed to be infringed; identification of the allegedly infringing material and its location on the Service; your contact information; a statement that you have a good-faith belief the use is not authorized; and a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf. We will respond to valid DMCA notices in accordance with applicable law.
If you provide us with feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual, irrevocable, worldwide, royalty-free license to use, implement, and commercialize that feedback without compensation or attribution to you.
Certain features of the Service may require payment of subscription fees. If you purchase a paid plan, you agree to pay all fees at the prices in effect when the charges are incurred. Fees are billed in advance on a recurring basis (monthly, annually, or as specified). We may change our pricing at any time, but we will provide you advance notice of price increases affecting your current subscription.
If you are dissatisfied with the Service and close your account, you may request a refund of your most recent subscription fee by contacting us at info@saol.ai within 30 days of the charge. We will not issue a refund while keeping your account active — refunds are available only upon account closure. Partial subscription periods, prior billing periods, and token purchases are not refundable under any circumstances.
The Service uses an AI token system to measure and allocate AI processing capacity. Tokens may be purchased separately from subscriptions. By purchasing tokens, you agree to the following:
We use third-party payment processors (e.g., Stripe, PayPal) to process payments. You agree to provide accurate and complete payment information and to keep that information up to date. You authorize us and our payment processors to charge your designated payment method for all fees owed.
You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of the then-current billing period, and you will continue to have access to paid features through that date. Cancellation does not entitle you to a refund except as described in Section 11.2.
THE SERVICE, INCLUDING ALL CONTENT, AI-GENERATED OUTPUTS, PERSONALITY ASSESSMENTS, FEATURES, AND FUNCTIONS, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAI CONSULTING LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR USEFULNESS OF ANY AI-GENERATED CONTENT, PERSONALITY ASSESSMENT RESULTS, OR OUTPUTS; AND WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
We do not review, pre-approve, endorse, verify, or take responsibility for any AI-generated content, personality assessment results, recommendations, suggestions, or coaching outputs provided through the Service. We make no representation that AI-generated content is accurate, appropriate, safe, legal, clinically valid, or suitable for any particular purpose or user.
We are not responsible for and do not endorse any third-party content, websites, services, or AI models accessed through or integrated with the Service.
Some jurisdictions do not allow the exclusion of implied warranties. If these laws apply to you, some or all of the above disclaimers may not apply, and you may have additional rights.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RAI CONSULTING LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE TO YOU FOR ANY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING BUT NOT LIMITED TO: DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR ANTICIPATED SAVINGS; PHYSICAL INJURY, PSYCHOLOGICAL HARM, EMOTIONAL DISTRESS, OR MENTAL ANGUISH; PROFESSIONAL SETBACKS, JOB LOSS, PERFORMANCE REVIEWS, OR CAREER CONSEQUENCES; INTERPERSONAL CONFLICTS, RELATIONSHIP ISSUES, OR REPUTATIONAL HARM; DAMAGES ARISING FROM RELIANCE ON AI-GENERATED CONTENT OR PERSONALITY ASSESSMENT RESULTS, INCLUDING INACCURATE, HARMFUL, OR MISLEADING OUTPUTS; DAMAGES RESULTING FROM DATA BREACHES, UNAUTHORIZED ACCESS, OR SECURITY INCIDENTS; OR DAMAGES CAUSED BY THIRD-PARTY AI PROVIDERS, SERVICE INTERRUPTIONS, OR ERRORS — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL SUBSCRIPTION FEES AND TOKEN PURCHASE AMOUNTS YOU ACTUALLY PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100.00).
You acknowledge and agree that these limitations of liability are a fundamental basis of the bargain between you and RAI CONSULTING LLC, and that we would not provide the Service without these limitations.
Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. If these laws apply to you, some or all of the above limitations may not apply, and you may have additional rights.
You agree to indemnify, defend, and hold harmless RAI CONSULTING LLC, its officers, directors, employees, agents, affiliates, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: your use of or inability to use the Service; your User Content or any content you submit through the Service; your violation of these Terms or any applicable law or regulation; your infringement of any intellectual property, privacy, or other rights of any third party; any harm or damage you cause to another user or third party; your reliance on or use of AI-generated content or personality assessment results; or your use of personality assessment data for any prohibited purpose described in Section 4.3. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.
These Terms and any disputes arising out of or related to the Service shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky and the federal laws of the United States, without regard to conflict of law principles.
Before filing any arbitration demand or legal proceeding, you agree to first contact us at info@saol.ai and describe your dispute in reasonable detail. We will make a good-faith effort to resolve the dispute within 60 days of receiving your notice. If we cannot resolve the dispute informally within that period, either party may proceed to arbitration as described below. This informal resolution requirement is a condition precedent to arbitration and any other legal proceeding.
Except as provided in Sections 15.5 (opt-out) and 15.6 (small claims carve-out), all disputes, claims, or controversies arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, as in effect at the time the arbitration is commenced. You can find AAA's rules at www.adr.org.
The arbitration shall be conducted by a single arbitrator and, unless you and we agree otherwise, shall take place in Jefferson County, Kentucky, or via remote/telephonic proceedings. The arbitrator shall apply Kentucky law consistent with these Terms. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Each party shall bear its own arbitration costs and fees, except that we will pay AAA filing fees to the extent required by AAA's Consumer Arbitration Rules.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND RAI CONSULTING LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR PARTICIPANT IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, MASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR REPRESENTATIVE PROCEEDING OF ANY KIND, WHETHER IN ARBITRATION OR IN COURT. THIS WAIVER APPLIES REGARDLESS OF WHETHER YOU HAVE OPTED OUT OF ARBITRATION UNDER SECTION 15.5.
The arbitrator shall have no authority to consolidate more than one person's claims, conduct any class or representative proceeding, or award relief to any person other than the individual claimant.
If 25 or more substantially similar arbitration demands are filed against RAI CONSULTING LLC within any 180-day period by users represented by the same counsel or coordinated group of counsel ("Mass Filing"), the following process shall apply in lieu of individual proceedings:
You may not sell, assign, transfer, or otherwise convey your claims against RAI CONSULTING LLC to any third party, including any law firm, litigation funding entity, or claims aggregator. Any purported assignment of claims is void and unenforceable. This prohibition is intended to prevent the aggregation or coordination of claims by third parties for the purpose of mass litigation or mass arbitration.
Notwithstanding the arbitration requirement, either party may bring an individual claim in small claims court in Jefferson County, Kentucky, if the claim qualifies under that court's jurisdictional limits and is brought on an individual (non-class, non-representative) basis.
You may opt out of the arbitration clause in Section 15.3 by sending a written opt-out notice to info@saol.ai within 30 days of the date you first create your account or agree to these Terms. Your opt-out notice must include your full name, the email address associated with your account, and a clear statement that you are opting out of the arbitration agreement (e.g., "I opt out of the arbitration agreement in the Saol.ai Terms and Conditions").
If you opt out of arbitration, disputes shall be resolved exclusively in the state or federal courts located in Jefferson County, Kentucky, and you consent to personal jurisdiction and venue in those courts. The class action and mass action waiver in Section 15.4 applies regardless of whether you opt out of arbitration.
Opting out of arbitration does not affect any other provision of these Terms.
ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE OR THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM OR CAUSE OF ACTION AROSE, REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY. CLAIMS NOT FILED WITHIN THIS PERIOD ARE PERMANENTLY BARRED.
To the extent any dispute is not subject to arbitration (including following a valid opt-out), you agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in Jefferson County, Kentucky, and you consent to the personal jurisdiction and venue of those courts.
These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and RAI CONSULTING LLC regarding the Service and supersede all prior or contemporaneous agreements, understandings, or representations.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable. If the class action waiver or mass action waiver in Section 15.4 is found unenforceable in a particular context, that context shall be litigated in court rather than arbitrated.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of RAI CONSULTING LLC.
You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign or transfer these Terms and our rights and obligations at any time, including in connection with a merger, acquisition, or sale of assets.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or telecommunications failures, AI Provider outages, or actions by government authorities.
Provisions of these Terms that by their nature should survive termination — including disclaimers, limitations of liability, indemnification, intellectual property provisions, token terms, and dispute resolution — shall survive any termination or expiration of these Terms.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice, for any reason. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
You agree to comply with all applicable export and import control laws and regulations, including those of the United States. You represent that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services.
If you have questions or concerns about these Terms, please contact us:
RAI CONSULTING LLC
Email: info@saol.ai
Louisville, KY
We will respond to your inquiry within a reasonable timeframe.